Providing a valuable resource for delivering staff evaluations, training and development, there is little more beneficial than Call Recording for businesses.

Work in a customer facing role? Call Recording software can help you improve customer service. How? Having the ability to record and listen back to a specific phone call helps to clear up any miscommunication and ensures that you are delivering the exact product or service that your customer expects.

Call Recording software can also help to improve employee performance. As all phone calls with customers are recorded and can be played back, this serves as a valuable and cost-free training tool.

You can use the phone call recording function to advise employees on how they can better help a customer or improve their chances of making a sale. Plus, recording a phone call means employees can replay and access any vital customer information in case they have forgotten anything. How could this fit into your business?

Get your communications of to a great start!

Whenever someone new calls your office, CTI will provide you with all the relevant information available through a Google search of that number. This in turn helps you determine the caller’s business name, where they’re calling from and other need-to-know information, helping you to create that all-important first impression.

CTI can also work with your CRM system, meaning that when an existing customer calls, you’ll also be presented with any information you hold on them, in regards to their orders, any issues and company information, cutting out the recap that can often waste time.

Like most – we can never put our mobiles away. Now you have the peace of mind that you can make and receive calls from your mobile app as if you are in the office. No more diverts to a single mobile number, missing calls or lost messages. Your mobile device will now replicate your handset in the office making you and your staff more flexible and able to offer a far superior service to your own clients. With auto attendants, hunt groups, call diverts and overflow groups continuing to work as they would at their desk.  You will never miss another call again!

We’ve designed our packages to allow you to customise your messages bespoke to your business. This provides you with the capability to advertise your products and services that you offer, as well as general information to callers who have been placed on hold.

On-hold Marketing refers to the opportunity presented whenever you place someone on hold. Whether it’s when being transferred through to someone else, or simply waiting for the correct person to become available, being on hold presents a marketing window of opportunity.

A recent survey showed that over 30% of people that are placed on hold hang up and don’t call back, which is why On-Hold Marketing can be a great tool to keep callers engaged and on the phone.

Did You Know….

94% of advertising budgets are spent generating incoming calls

70% of business users are placed on hold or transferred

90% of business customers hang up after 40 seconds

34% of callers who hang up don’t call back

Don’t loose those precious sales leads or important clients. Instead create an engaging on hold customer experience !

Why does your business need voicemail?

When things get busy, you can’t always be close to your work phone to pick up every incoming call. Whether you’re out of office, in a meeting or working on a difficult task when the phone rings, it’s great to know there’s a system in place to communicate with your client or customers in your absence.

Voicemail is vital, and alongside recording and storing messages left by callers, voicemail software designed specifically for businesses can do so much more. 

Reduce the chance of your callers hanging up by utilising the voicemail choices available from Your Tech. When you can’t get to the phone, our system will present your caller with three options – providing them with a choice to do what’s best for them.

Callers can choose to wait on the line, dial another extension to help them get in touch with a different team member or, alternatively, leave a message for you. These voicemail choices put the ball in their court, helping them to make the most of their time. Plus you will receive an email notification with all voicemails left on your business numbers making you more professional and delivering a better service to the caller

The UK is the third most targeted country in the world for telephony fraud and hacking. Fraudsters hack into your PBX (Private Branch Exchange), normally out of office hours, and gain access to your phone system in seconds. They use advanced software packages to crack pass codes and bypass firewalls.

Once inside your system, hackers use it to route unauthorised and illegal calls to any location in the world. The stolen call time is sold on as legitimate call time in the form of calling cards and low-priced calling tariffs. In almost all cases there is a link to organised criminal gangs purporting to be legitimate businesses.

Hacking Could Cost You a Small Fortune

Figures from the Communications Fraud Control Association’s (CFCA) Telecoms Fraud Survey 2011 indicate that:

• Telephony fraud accounts for worldwide business losses of over £25.5 billion.
• The United Kingdom is the third most targeted country in the world.
• Telephony fraud in the UK costs businesses £1.2 billion each year.
• 98% of ALL operators surveyed said that fraud losses had increased or stayed the same – an 8% increase from 2008.

Our installation and onboarding process ensures you can get the most from your upgrade and new system from day one. Alongside installing the system itself, the Your Tech engineers deliver thorough training to you and your team so that you know how to use your phone system. They’ll be happy to answer any questions you may have throughout the process. 

How long does installation take?

Your phone system installation will start just a few days after confirmation of your order. Not like most companies, we will build your system to the requirements set out in your survey meeting. The system will then be tested in house before we start booking in your install date to a time than suits you. Upon completion of the new hardware and software you will be required to sign off a training schedule that confirms you are happy with the new service. Next, we will start t migrate all of your business numbers into our platform and billing system to ensure there is no downtime and your business is not effected during the transition. As installations vary in complexity and size, it is difficult to give an exact timescale of how long this will take.  We are proud to boast that our lead time from start to finish is within a 2 week period for your new system to be making and receiving calls.